And the food was world class: Japanese, European and American style delicacies - and plenty of them all.

Anke was our host and she was equally as impressive, professional, and courteous as Tzansel the day before. The bar and lounge were quite nice as well for a quick glass of wine before bed. Our rooms were modern, very clean, and extremely comfortable. Truly, she and her staff-mates are miracle workers. When we returned from seeing the city everything was prepared for us perfectly. She then offered carefully considered (and excellent) advice on how we should plan our one-day in Frankfurt. We were greeted by Tzansel at the front desk - and it would not surprise me to see her one day running the NH Collection group of hotels :) Tzansel immediately put us at ease, got us checked in, helped arrange access to the Spa to get cleaned up (until our rooms were ready), provided cold waters for everyone (thank you!!) and safe storage for our bags. with nearly 20 suitcases and a bunch of hot, weary travelers (7 in high school). My group of 11 arrived at the NH Collection Frankfurt City around 11 a.m. We do hope that you consider the NH Collection Frankfurt City again for your next travel to Frankfurt and would be happy to welcome you again with us. Please accept our sincere apologies for the inconvenience you have endured. We constantly aim to provide our guests with the finest of facilities and services. However we regret the fact we did not meet your expectations.

Since we also have to adapt to local conditions and the market, we are not always able to meet and satisfy all demands. Regarding your comment on our pricing, I am sure you certainly understand that it is often difficult to match the price line and finding a balance for both, the purse and the quality which is offered. It is correct that we do not have an air conditioning but as an alternative we use ventilation system which is also cooling down in summer season. We do very much appreciate to have a chance to solve the problem. there are six room categories our guests can choose between to find the perfect one for their stays, some prefer city view some inner courtyard view. Unfortunately I haven´t had the opportunity to have met with you during your stay to discuss your concerns further since I am sure we would have found a solution. At the NH Collection Frankfurt City we continuously strive to meet your needs and expectation, therefore your feedback is very important to me. Dear tigerair25, Thank you very much for taking the time to bring your concerns to our attention.

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